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Practice Charter

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'Our objective is to provide excellent general medical care in the setting of a happy practice which provides fulfilment for patients, doctors and staff.'

To achieve this aim we will strive for the following standards:

  • You will be seen immediately in a genuine emergency.
  • A same day appointment with a doctor will be offered if your need is urgent.
  • Routine pre-bookable appointments with a doctor are also offered.
  • We will always try to offer you an appointment with your usual doctor to ensure continuity of care.
  • Delays on appointments are sometimes unavoidable.  When this occurs you will be given an explanation and an opportunity to make an alternative appointment.
  • We will provide Home Visits for patients whose illness prevents them attending the surgery.  Requests for this service should be made by 10.30 am whenever possible.
  • An out-of-hours service is available for patients in a genuine emergency. Telephone 01529 303301 for Emergency Service.  Please do not use this service for routine advisory services.
  • Authorised requests for repeat prescriptions will be issued within 48 hours. Telephone 01529 414766 (10.00 am – 12 noon) or Fax 01529 415401 for this service.
  • Our practice Complaints Procedure is available on request.
  • Patients will be treated confidentially and with dignity and courtesy.
  • You have the right to see your written medical records and all your computerised records providing adequate written notice is given.  In some cases a fee may be necessary.
  • We will keep you informed of the services we offer by way of our practice Leaflet and notices in the surgery.
  • We welcome any constructive comment you may have to help improve the quality of service we offer. 

We cannot fulfil our promises to you without your help and co-operation. To help us to help you….

  • Telephone the Out-of-Hours Emergency number only in a genuine emergency.
  • Request Home Visits ONLY for the housebound or seriously ill.  When you require this service, please call before 10:30 whenever possible.
  • If you cannot keep an appointment, please give adequate notice of cancellation.  Someone else will benefit.
  • Do remember your appointment is for one person only
  • Be punctual for your appointment
  • Vacate the car park after your appointment and consider others
  • Only park in the disabled slots if it is appropriate
  • Avoid calling in or telephoning for routine results until after 3.00pm whenever possible.
  • Inform the practice of change of address or telephone numbers.

Please treat our staff with the level of courtesy you would expect from them.

 

 



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